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How mida-156 Handles Your Personal Data

At mida-156, we are transparent about every piece of data we collect from your account — from registration details to deposit records via Touch 'n Go, GrabPay, Boost…

Data TransparencyMalaysian Account CoverageTouch 'n Go & GrabPay Deposit RecordsYour Right to AccessSecure Retention Policy

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What This Privacy Policy Covers

mida-156 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data processed when you create and use a mida-156 account, where permitted under local Malaysian law. We collect identity details you submit at registration, device and browser identifiers logged during each session, and transaction records tied to payment methods such

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as Touch 'n Go, GrabPay, Boost dan FPX. Data is processed under applicable Malaysian data protection legislation, and we do not sell or share your personal information with third parties for their own marketing purposes. If you access mida-156 from a jurisdiction outside Malaysia, eligibility depends
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on local law, and this policy applies to the extent permitted in that region. You may request a copy of your stored data at any time through our support channels.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Data Team

If you have a question about your personal data, want to correct stored details, or wish to request deletion of your account records, our privacy support team is available around the clock. Reach us through live chat, email, or our dedicated data request form — and we will respond within the timeframe required under Malaysian data protection rules.

Team online

Live Chat

Open a live chat session directly from your mida-156 account dashboard. Our privacy support agents are available 24 hours a day, seven days a week, and can handle data access requests, correction requests and account closure queries in real time.

Email Support

Send your privacy request or data subject query to our dedicated support email address. We aim to acknowledge your message within 24 hours and resolve most data access or correction requests within the period prescribed by applicable Malaysian law.

Data Request Form

Submit a formal data subject request using the structured form inside your account settings. The form routes your submission directly to our data handling team, ensuring your request is logged, tracked and completed within the required regulatory timeframe.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Every layer of our data handling — from the moment you register to the point we process a withdrawal — is designed to keep your personal information accurate, secure and accessible only…

Data Collection Scope

We collect your name, contact details and national identification at registration, plus device identifiers and session logs during normal use. Payment transaction records for Touch 'n Go, GrabPay, Boost dan FPX deposits and withdrawals are retained separately under financial record obligations.

Cookie Usage

Our site uses session cookies to keep you logged in and analytical cookies to measure page performance. We do not use third-party advertising cookies without your consent. You can manage or withdraw cookie consent at any time through your browser settings or our cookie preference panel.

Account Security Measures

Your account is protected by encrypted password storage, two-factor authentication options, and automatic session timeouts after periods of inactivity. We monitor login attempts and flag unusual access patterns, notifying you by email if we detect activity that does not match your normal usage.

Data Retention Periods

Account data is retained for as long as your account remains active and for the minimum period required by Malaysian financial and anti-money-laundering regulations after closure. Once the retention period expires, records are securely deleted or anonymised in accordance with our internal data lifecycle policy.

Who We Share Data With

We share data only with payment processors handling your Touch 'n Go, GrabPay, Boost dan FPX transactions, identity verification partners, and regulatory authorities where disclosure is required by Malaysian law. We never sell personal data to advertisers or unaffiliated third parties.

Requesting Changes to Your Data

You have the right to access, correct or request deletion of your personal data at any time. Submit your request via live chat, email or the in-account data request form. We will confirm receipt promptly and complete all verifiable requests within the period set by applicable law.

Common Questions About Your Privacy at mida-156

These answers address the most frequent questions we receive about how your personal information is collected, used and protected when you hold an account with us in Malaysia.

We collect your name, email address, phone number and identity document details at registration. Once you start using the account, we also log device identifiers, IP addresses, session timestamps and transaction records for every Touch 'n Go, GrabPay, Boost dan FPX deposit or withdrawal you make.

Payment records are stored in encrypted databases separate from your general account profile. Only authorised staff and regulated payment processors handling your transactions can access this data. We do not store full card numbers or full e-wallet credentials on our servers at any point.

Yes. Submit a data access request through live chat, email or the in-account data request form. We will verify your identity and provide a structured copy of your stored personal data within the timeframe required under applicable Malaysian data protection rules.

We retain account data for the minimum period required by Malaysian financial and anti-money-laundering regulations following account closure. After that period, records are either securely deleted or anonymised so they can no longer be linked back to you.

We share data only with payment processors for your Touch 'n Go, GrabPay, Boost dan FPX transactions, identity verification partners, and Malaysian regulatory or law-enforcement authorities when disclosure is legally required. We do not sell personal data to advertisers or unrelated third parties under any circumstances.

Contact our support team via live chat or email and specify the data you want corrected or removed. We will confirm receipt, verify your identity, and complete the update or deletion within the period prescribed by applicable Malaysian law, informing you once the change is made.

We use session cookies to maintain your login state and analytical cookies to understand how pages perform. You can review and adjust your cookie preferences through our on-site cookie panel or your browser settings at any time, and changes take effect immediately without affecting your account access.

How mida-156 Handles Your Personal Data

How to Reach Our Data Team

Live Chat

Email Support

Data Request Form

How We Protect and Manage Your Account Data

Data Collection Scope

Cookie Usage

Account Security Measures

Data Retention Periods

Who We Share Data With

Requesting Changes to Your Data

Common Questions About Your Privacy at mida-156

01 What personal data does mida-156 collect when I open an account?

02 How is my payment data stored and protected?

03 Can I request a copy of all the data mida-156 holds about me?

04 How long does mida-156 keep my data after I close my account?

05 Does mida-156 share my data with third parties?

06 How do I request correction or deletion of my personal data?

07 What cookies does mida-156 use and how can I manage them?

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