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Terms for your Malaysia account

Our terms set the account rules, payment checks and change request steps for Malaysia in plain English, so you know what applies before you open your account.

Plain EnglishMalaysia focusAccount useLocal law

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What these terms cover

mida-156 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply when you open, use, or close an account on mida-156, and they sit alongside any game- or payment-specific rules shown inside the lobby. They explain who may access the account, how changes to details are handled, and what we may ask for when

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a payment, device, or login needs a further check. For Malaysia, any access or eligibility point depends on local law and is available where local law permits. If a clause conflicts with a local rule, we apply the local rule first and keep the rest of
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the terms in force. We may update the page from time to time, and the version shown on the site is the one that applies from the moment it is posted. Please read the current wording before you continue.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS HERE

How to reach us about terms

If a clause looks unclear, use the contact path inside your account so we can match your message to the right record. You can ask about account use, payment handling, changes to these terms, or a decision tied to local law. We keep replies focused on the wording on this page, so you get a direct answer without being sent around.

Team online

Live chat

Open chat after you sign in and send the clause or section number you want checked. We use it for quick term questions, access checks, and anything that needs a same-day reply when the queue is clear.

Email

Write to our support inbox if you need a written trail for a term question, a change request, or a record correction. Include your account name and the exact wording you are asking about.

Help form

Use the form in your account when you want us to link the request to your profile, especially for a name change, a detail update, or a dispute tied to the terms.

DATA AND ACCESS

How we handle your records

We treat your account record as part of the terms, not as loose admin. That means we store only the details needed for access, payments, follow-up checks and the legal duties that…

Record handling

We keep account details, login logs, and payment records only for the period needed to run the account, check disputes, meet tax duties, and satisfy local legal duties.

Cookie use

Session cookies help the site remember your language choice and stay in step while you move between pages. You can clear them in your browser, and some settings may reset.

Login safety

We expect a strong password, a private device, and careful handling of login codes. If a sign-in looks unusual, we may pause changes until you confirm the request.

Retention

We keep records only as long as they are needed for account servicing, dispute handling, or duties required by law. After that, we delete or anonymise them where permitted.

Change requests

If your name, contact detail, or other account detail needs a change, send the request through your account and attach the supporting documents we ask for so we can confirm it.

Contact trace

Use the same contact path for follow-up so we can match the new message with the earlier request and keep the wording consistent across the record where possible.

Questions about the terms

These are the questions we hear most when you check the terms before opening your account. They cover access, records, changes, cookies and the contact path to use when you want a clause checked against your profile or local law. If your situation is unusual, send it through support and we will respond to the wording on this page.

No. Access depends on local law, and the page applies only where local law permits. If a rule changes, we follow the local rule first and keep the rest of the terms where they still fit.

Yes. We may update them from time to time, and the version on the site is the one that applies once posted. Check the current wording before you use your account again.

Tell us through your account contact path so we can match the request to your record. We may ask for supporting documents before we update a name, contact detail, or status.

We keep account, login, and payment records only as long as needed for servicing, dispute handling, and local duties. After that, we delete or anonymise them where the law allows.

Cookies help us keep you signed in, remember choices, and check whether pages load correctly. You can clear them in your browser, but some session settings may reset during the next visit.

Use live chat for a quick read of the wording, email for a written record, or the help form when the request should stay tied to your account. Include the section number if you can.

Yes. When Touch 'n Go, GrabPay, Boost, or FPX is available to your account, the same terms and any rail-specific checks apply. Availability still depends on local law and your account status.

Terms for your Malaysia account

How to reach us about terms

Live chat

Email

Help form

How we handle your records

Record handling

Cookie use

Login safety

Retention

Change requests

Contact trace

Questions about the terms

01 Can I use the site if local law does not allow it?

02 Do the terms change after I join?

03 What if my account details change?

04 How do you handle my records?

05 Do cookies affect my session?

06 Who should I contact about a clause?

07 Do payment rails follow these terms?

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